The Role

About Us:

We operate 2 agency brands, Low&Behold and FKC London, and are part of Elaph Media PLC a growing publishing, communications, and technology group working across the UK and the MENA region.

As a full-service service agency of 40+ we have dedicated teams in Strategy, Creative, Video, UX, Development, Social Media and SEO working across our 4 office locations. We currently work predominantly in Retail, Charity, Consumer Healthcare, Education and B2B with over 40 brands that include Superdrug, YMCA, Just Eat, Wash & Go, WWF, Save The Children.

Our agency exists to solve our clients’ problems and we use our deep expertise as a team of teams, bringing together subject matter experts from across the business to work on client briefs depending on their need. We make life simple because we work as perfectly integrated team of teams and collaborate seamlessly with our clients.

Our mission is to build fame and success to be the agency of first choice for Small Cap PLC and Large SME organisations in the UK and internationally.

The Team:

We operate a team of client managers and project managers. On larger accounts and projects the client and project managers work in partnership to grow the relationships and deliver the work.

On smaller accounts and projects an account manager will typically manage the relationship and deliver the project, working alongside our subject matter experts in strategy, creative, video, social, SEO, UX and development.

As an Account Manager you should be comfortable working alongside clients, presenting new ideas, developing new opportunities for growth within existing relationships and ensuring smooth running of the accounts taking each brief through to a successful delivery.

Overall aim of the role:

Joining the team will give an account manager who has the already established their role in an agency the  opportunity to run their own accounts while working work alongside the senior client services and project management team with a future career trajectory towards a client partner or project director. A proven Account Manager, you will know how to move work through an Agency whilst maintaining and growing clients through great advice and service.

Working across a number of busy accounts you will have a consultative nature at your core and be focussed on ensuring your accounts grow both in revenue and profit. You should be able to demonstrate a track record in delivering work, developing accounts, building strong relationships, and providing guidance and support for clients to achieve success.

Benefits

• Salary band: £28-35k dependent on experience.

• Pension (Penfold).

• Life Cover.

• Flexible working patterns .

• 3 days in office or full time in office.

• Flexible hours between 08:00-18:00.

• Option of a 9-day working fortnight – compressed hours over 9 days. and every other Friday off.

• 25 days leave (plus bank holidays) increasing with service.

• Profit Share (based on company performance).

• Employee of the Month and Quarter (win extra half day holiday).

Key Responsibilities

• Day-to-day management of a portfolio of clients and project

• Managing new client briefs and creative proposals.

• Maintaining a good understanding of clients’ needs and objectives, and having the ability to clearly communicate these needs to supporting teams.

• Project planning and management

• Client management, liaison and development of new areas of business from your client portfolio

Technical Requirements

Main responsibilities:

• Day-to-day management of a portfolio of clients and project

• Managing new client briefs and creative proposals.

• Maintaining a good understanding of clients’ needs and objectives, and having the ability to clearly communicate these needs to supporting teams.

• Project planning and management

• Client management, liaison and development of new areas of business from your client portfolio

Desirable Skills

Essential Skills and attributes:

• Experience: A minimum of 4 years client service / account management experience within an agency environment.

• Technical Proficiency: Mac, Office and cloud based systems for project management

• Organisation: Exceptional organisational, work prioritisation and time management skills.

• Project Management: Attention to detail and ability to deliver client projects on-brand and brief, within challenging timescales. Can-do attitude with a willingness to take on responsibility.

• Commercial: Good understanding of budgeting and profitability.

• Personality: Approachable, personable working as part of a team and on solo creative projects, calm and a capable problem solver who inspires confidence with those around them. Excellent communication skills (both written and verbal). A real team player, self-motivated and able to work under pressure and at pace.

• Ambition: To produce great work for every brief, every time, on budget and delight your clients.

• Future focussed: Improving your skills through continual development and training where necessary.

• Energy: Thrives in the fast paced, deadline rich multi project environment of a creative agency with strong time management skills and personal accountability, being part of a team

• Industry Knowledge: Good knowledge across creative, social and digital.