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Careers

Senior UX Designer

BELFAST OR REMOTE

Accountable to and in partnership with:  Head of Delivery

Overall aim of the role:

As a Senior UX Designer at Low&Behold; joining with a minimum of 4 years’ experience in UX Design role(s), you will focus on delivering great experience design solutions through user–centred research and insight to a range of public and private organisations. Your work will drive results for our clients through human–centred design of their digital products and services. You will be responsible for the delivery of project briefs as part of a multidisciplinary team of UX designers, strategists and researchers.

Throughout your career with us you will gain exposure to multiple project types within various industries, from enterprise to start–ups and not–for–profit. This senior role also has an expectation of an individual who can contribute to thought leadership, presentations, workshop and design sprint facilitation and the potential to support the delivery of training to clients and partners. The Senior UX Designer is required to have proficient levels of experience and ability in the following areas:

Main responsibilities:

PROTOTYPING

  • Use desk and usability research plus human behavioural knowledge to prototype early design ideation.
  • Sketch in lo–fidelity to communicate digital product and service experience improvements and recommendations. 
  • Articulate the benefits of fast iteration and be comfortable with paper prototyping when ideating multiple solutions.
  • Translate ideas into design by choosing the appropriate fidelity of prototype for the phase of design. i.e. sketch / lo–fi / hi–fi.

INTERACTION

  • Translate research into appropriate visual formats to describe interactions in context. 
  • Knowledge of user interface design patterns across devices and environments.
  • Choosing final user interface patterns to best meet behaviours and goals driven from primary research.
  • Attention to detail of user controls, triggers, actions to elicit user behaviour which fulfils their desired need.
  • Sketch and annotate for clarity on how a specific user interface interaction will behave and work.

CREATIVE UI DESIGN

  • Use research plus cognitive psychology and human behaviour knowledge to provide visual design guidance and assessment. 
  • Use fundamental principles of visual design (e.g. contrast, alignment, repetition and proximity) within your user interfaces.
  • Choose appropriate typography, grids, iconography, image style and graphical tools which help users complete their intended actions.
  • Translate brand guidelines to match brand look and feel across digital contexts.

TRAINING AND FACILITATION

  • Plan, facilitate, deliver and report on a range of Human Centred Design stakeholder meetings, workshops and usability studies.
  • Deliver UX Processes, methods, tools and deliver knowledge transfer in various formats.
  • Deliver defined and bespoke Human Centred Design training programmes, to existing and new clients.
  • Work as part of a team to help innovate and develop education and training programmes for existing and new clients.

USER NEEDS AND USABILITY ANALYSIS

  • Have an analytical and empirical approach to problem solving.
  • Plan and conduct primary research to uncover the behaviour, goals and motivations of users.
  • Collaborate with our UX Researchers to understand the key gaps in knowledge about our client’s users and business goals.
  • Analyse research findings, using good judgement to choose the appropriate methods and fidelity of artefacts required for effective team and stakeholder communication.
  • Communicate techniques to stakeholders to ensure user needs are at the forefront of any potential solution.
  • Plan and facilitate usability testing on a range of lo–fi and hi–fi prototypes.

Summarise and communicate research findings and results succinctly through compelling artefacts.

  • Choose the most appropriate format(s) for sharing findings and recommendations.

INFORMATION ARCHITECTURE

  • Design and test IA to establish the flow between a person and a product, service, or environment.
  • Uncover and describe users’ mental models. 
  • Choose between different design patterns for organising content.

DESIGN LEADERSHIP

  • Receive and interpret briefs from, present to, and elicit feedback from clients.
  • Evaluate business and user requirements on projects and apply the resources and methods that will most effectively address the challenges.
  • Assess cost–benefit outcomes of research activities and plan design accordingly.
  • Contribute to thought–leadership via blog and marketing content creation and participation in events.
  • Check–in and provide support with team members who are using your work to achieve project outcomes.
  • Liaise with key stakeholders and manage client expectations, while always advocating for product users and their needs. 

Content design

  • Identify and recommend concise plain English content that matches user language, tone of voice and expectations, while meeting their needs in context.
  • Choose and plan the right content type(s) that help users’ complete tasks and transactions.

SKILLS AND ATTRIBUTES:

  • Line management and reporting experience.
  • Previous agency experience.

Our office is currently based in Belfast city–centre, but we have a distributed and hybrid team. We are open to applications from people throughout the UK and Ireland. Low&Behold has offices across the UK and we will consider applications from those who wish to work remotely full–time.

A great place to work

Low&Behold is serious about offering its staff the best possible environment in which to thrive professionally, while maintaining a healthy work/life balance. Our benefits are regularly reviewed and updated, in consultation with the whole team.

Current benefits include:

  • A competitive salary, reviewed annually in line with industry averages
  • 9–day fortnight
  • Life assurance
  • Hybrid working options
  • Excellent ongoing professional development support