Supporting restaurant partners during the cost of living crisis
Project impact
3.5k users
during the week of launch
Services
UX Web development Brand
Industry
Online food order and delivery
When you think of getting food delivery you think of JustEat and with over 51,000 restaurants and brands to choose from its no surprise why.
In 2022 Just Eat announced the launch of a financial package to support its restaurant partners (the beating heart of the business) as they navigate rising inflation costs.Through a programme of discovery, design and development Just Eat and Low&Behold developed an educational hub in just 6 weeks. The hub hosts everything from wholesale deals to educational content to support busy, time poor restaurant owners and managers weather the storm, plan for success and to help save money.Launching in late 2022 the hub branded ‘extra helpings’ has been a huge success. Just Eat report on a significant impact on restaurant partner engagement and has also helped them onboard new partners!
“It was an absolute pleasure to be involved in this project with JustEat, I’ve been ‘behind the curtain’ having witnessed a family members restaurant rise and fall in the last year so this one was close to my heart. Just Eat’s customer knowledge was superb which helped us to build empathy and put ourselves in the shoes of their restaurant partners. I’m proud to have been part of the squad to deliver this fantastic resource!”
-Melissa Boyle, Low&Behold
“Working with Low&Behold was really streamlined and eat. Both parties adhered to the timings and review process in order for us to go live as soon as possible. This was also a quick turnaround project from brief to launch (6 weeks). During our launch week, we saw 3.5k visits from 2.8k unique users. The business is really happy with the website and we look forward to continuing to build on it.”
-Amy Maclaren, Just Eat
